Deployment Playbook — Cancellation & Refund Policy

Version: 29 October 2026 — effective 29 October 2026 — Generation Y B.V., info@genydev.nl

1. Trial. New workspaces get a 14-day free trial. No payment card is required and nothing is charged. After the trial the workspace automatically moves to the Free plan; nothing is charged unless you subscribe.
2. Cancellation. You can cancel a paid subscription at any time, self-service via the Stripe customer portal (from the workspace billing page) or by emailing info@genydev.nl. Cancellation takes effect at the end of the current monthly or yearly billing period; paid features stay available until then, the subscription does not renew and the workspace moves to the Free plan.
3. No partial refunds. Fees already paid are not refunded, including for unused parts of a period, downgrades, or yearly plans cancelled early, unless mandatory law requires a refund.
4. Exceptions. Duplicate or erroneous charges are refunded. If we terminate the Service for convenience, we refund the prepaid fees for the unused period.
5. Upgrades and downgrades. Upgrades take effect immediately and are charged pro rata for the rest of the current period. Downgrades take effect at the start of the next billing period.
6. Early access workspaces. An Early access workspace that cancels moves to the Free plan and keeps its data. If it exceeds the Free plan limits, it becomes read-only until it upgrades or reduces its usage.
7. Data. Your data stays available while the workspace exists. When the agreement ends you can export it for 30 days (JSON or CSV, on request to info@genydev.nl until an in-app export exists); we then delete it within a further 30 days, and backups expire within 35 days.
8. As the Service is offered to businesses only, the consumer right of withdrawal does not apply.